Frequently Asked Questions

Reservations are non-refundable.  The client has an absolute guarantee of the booking rendering this time slot unavailable to other clients; however, if you must cancel, VIP Axis Transport Affiliates will  attempt to re-book this time slot and if successful, a refund will be  given. If unsuccessful, a credit voucher will be issued to the client in  the full amount paid for use at another time. 

 VIP Axis Transport Affiliates offers airport tarmac service at any of  the FBOs in Oklahoma.  We offer curb-side service, just outside of the  baggage claim area, at Tulsa International (TUL) and Oklahoma City’s  Will Rogers Airport (OKC). 

Yes, VIP Axis Transport Affiliates offers car service 24 hours a day – 7 days a week – 365 days a year. 

 Payment in full is required at the time of your reservation.  VIP Axis Transport Affiliates accepts all credit cards, checks, cash, barter and  foreign currency. (bit coin excluded) 

 Receipts and confirmations are provided upon request in the form of fax, email or mail. 

VIP Axis Transport Affiliates offers services to accommodate both large and small parties, from 1 to 14 passengers, buses from 10 to 57  passengers, and luxury sedans and SUVs. 

 We have a variety of vehicles in both black and white exterior  colors.  While we try to honor all requests for a specific color transport, car color is subject to availability and we do not guarantee  the color. 

 VIP Axis Transport Affiliates will book reservations at any time.  For  high seasons, including prom, weddings and Christmas Light Tours, we  encourage customers to book as soon as they know when they’ll need transportation for their event. 

 Yes, all hourly charters are billed according to the total hours straight through portal to portal.   For example, charges are incurred  straight through for a wedding ceremony & reception, concert,  sporting event or night on the town. 

 Every transport comes stocked with soft drinks, bottled water, ice,  glassware and napkins.  Customers are welcome to bring their own  beverages.  

Drug use or possession of drugs, underage drinking of alcoholic beverages, and disruptive behavior are not allowed and will  result in termination of the service with no refund given. 

 Smoking is prohibited by federal law, however, the chauffeur will gladly stop to provide a smoking break. 

Absolutely!  VIP Axis Transport Affiliates vehicles maintain required auto liability insurance, compliance with federal motor vehicle safety standard (FMVSS).

Illegal activities are not permitted including drugs and underage drinking.

 Damage to any vehicle or sanitation service necessary caused by  the client, or any member of his party, is the full responsibility of  the client and will be charged to the credit card or will be collected  in cash. 

 VIP Axis Transport Affiliates are not responsible for delay of service  due to traffic conditions or termination of service due to unsafe  weather conditions (i.e; ice, snow, tornadoes, etc. In the event of  cancellation of service due to weather no refund will be given but a credit in the amount paid will be given at another time mutually agreed  upon. VIP Axis Transport Affiliates is not liable for mechanical problems but  will make up lost time at a mutually agreed time.